Privacy Policy & Terms of Service

By registering an account, installing the Surfbit AI browser extension ("the Extension"), or accessing any part of the Surfbit AI platform, dashboard, or API ("the Service"), you confirm that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy ("Terms"). If you do not agree to these Terms in full, you must immediately cease using the Service and uninstall the Extension.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Surfbit AI ("Surfbit," "we," "us," or "our").

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are 18 or older. If you are under 18, you are strictly prohibited from registering or using the Service in any capacity.

We reserve the right to terminate any account we have reason to believe is held by a person under the age of 18, without notice and without refund.

Surfbit AI is a browser extension and web-based dashboard that reads chat messages on supported platforms and uses AI language models to generate reply suggestions. The Service also provides creator profile management ("Creators"), photo set pitching tools, team account management (chatters and managers), and usage analytics.

The Service is provided on a subscription basis, with a limited free tier available. Feature availability depends on the subscription tier selected.

You are solely responsible for maintaining the confidentiality of your account credentials (username, password, and API token). You are fully responsible for all activity that occurs under your account, including activity by any chatter or manager sub-accounts you create.

• You must not share your login credentials with unauthorised persons.
• You must notify us immediately at chatter@surfbit.net if you suspect any unauthorised access to your account.
• We are not liable for any loss or damage arising from unauthorised use of your account due to your failure to keep credentials secure.
• You are responsible for all actions taken by sub-accounts (chatters, managers) that you create under your plan.

You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of any third party. The following are strictly prohibited:

• Using the Service to send spam, unsolicited messages, or bulk communications.
• Using the Service to harass, threaten, defame, or abuse any individual.
• Using the Service to impersonate any person or entity without their explicit written authorisation.
• Using the Service to engage in any fraudulent, deceptive, or misleading conduct toward end users or subscribers.
• Using the Service in violation of any applicable law, regulation, or third-party platform terms.
• Attempting to reverse-engineer, scrape, or abuse the Surfbit API or infrastructure.
• Creating accounts for the purpose of reselling, sublicensing, or circumventing subscription limits.
• Using the Service to engage or communicate with minors in any sexual or inappropriate manner.
• Uploading, generating, or distributing content that is illegal in your jurisdiction, including non-consensual intimate imagery.

We reserve the right to terminate accounts immediately and without refund for any violation of this section.

It is solely your responsibility to review and comply with the Terms of Service, community guidelines, and policies of any third-party platform on which you use this Service. Surfbit AI makes no representation that use of the Extension is permitted by any third-party platform.

Any account bans, suspensions, restrictions, content removals, legal claims, or penalties imposed by third-party platforms as a result of your use of this Service are entirely your own responsibility. Surfbit AI accepts no liability whatsoever for any such consequences, including loss of income, loss of followers, or platform de-listing.

All reply suggestions generated by the AI are produced automatically and may contain errors, inaccuracies, offensive content, or contextually inappropriate responses. You must manually review every AI-generated message before sending it.

By sending any message generated or assisted by the Service, you confirm that you have reviewed its content and accept full legal and moral responsibility for it. Surfbit AI is not a party to any communication you send and bears no liability for the content of messages sent using AI suggestions.

You are solely responsible for complying with any laws in your jurisdiction that require disclosure of AI-assisted or automated communications to the recipients of those communications. Surfbit AI makes no warranties regarding compliance with such laws, which vary by jurisdiction and may change over time.

The Service allows you to create "Creator" profiles that configure the AI to replicate a specific voice, style, and personality. By creating and using a Creator profile, you represent and warrant that:

• You are the person whose voice and personality the profile represents, or
• You have explicit, documented written authorisation from that person to create and use such a profile on their behalf.

You must not create Creator profiles that impersonate real individuals without their consent. Any dispute or legal claim arising from unauthorised use of a person's likeness, voice, or identity through this Service is solely your responsibility.

Paid plans are billed on a monthly recurring basis. Your subscription renews automatically at the end of each billing period unless cancelled before the renewal date. You may cancel at any time and will retain access to paid features until the end of your current billing period.

All payments are processed by Stripe, Inc. and are subject to Stripe's terms of service. We do not store your full payment card details.

Refunds are not guaranteed and are handled on a case-by-case basis at our sole discretion. We may issue pro-rated refunds in exceptional circumstances. Disputes regarding charges must be directed to chatter@surfbit.net before initiating a chargeback. Unauthorised chargebacks may result in immediate account termination.

The Service depends on third-party AI infrastructure, cloud hosting, and browser platform APIs, any of which may become temporarily unavailable. We do not guarantee uninterrupted, error-free, or secure access to the Service at any time.

No refunds, credits, or compensation will be issued for any period of downtime, degraded performance, or feature unavailability, whether planned or unplanned, except where required by applicable law.

All software, code, design, trademarks, and content forming the Surfbit AI platform are the exclusive property of Surfbit AI or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose during an active subscription or free-tier period.

You retain ownership of any content you input into the Service (e.g. example messages, backstory text). By submitting content, you grant Surfbit AI a limited licence to process and transmit that content solely for the purpose of delivering the Service to you. We do not use your content to train AI models.

You agree to indemnify, defend, and hold harmless Surfbit AI and its operators, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Service or any content you send using the Service;
• Your violation of these Terms;
• Your violation of any applicable law or third-party rights;
• Any claim by a third-party platform against Surfbit AI arising from your use of the Extension on that platform;
• Any claim by a subscriber, fan, or recipient of messages sent through your use of the Service.

The Service is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that the AI-generated content will be accurate, appropriate, safe, or fit for any particular use. We do not warrant that the Service will be compatible with any specific third-party platform now or in the future.

To the fullest extent permitted by applicable law, Surfbit AI and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of subscribers, platform bans, reputational harm, or any other intangible losses, arising from:

• Your use of or inability to use the Service;
• Any content sent using AI-generated suggestions;
• Third-party platform actions taken against your account;
• Any unauthorised access to your account;
• Any service outage or data loss.

In any case where liability cannot be fully excluded, our total aggregate liability to you shall not exceed the total amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim.

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for any of the following reasons:

• Violation of these Terms;
• Non-payment of subscription fees;
• Conduct that we reasonably believe poses a risk to other users, third parties, or the Service;
• Any request from a law enforcement or regulatory authority;
• Any other reason at our sole discretion.

Upon termination, your right to use the Service ceases immediately. Sections 5, 6, 7, 12, 13, 14, 16, 17, and 18 of these Terms survive termination.

Data we collect and store:

• Email address, hashed password, and account token
• Subscription tier and usage statistics (message count)
• Creator profile content you create (name, personality, backstory, etc.)
• Photo set information you create
• IP address and basic request logs for security purposes

Data we do NOT store:

• The content of individual chat messages beyond what is needed to process each AI request in real time
• Payment card details (handled entirely by Stripe)

How we use your data: Solely to provide and improve the Service. We do not sell your personal data to third parties, and we do not use your content to train AI models.

Third-party processors: We use Stripe for payments, Anthropic and/or Google for AI processing, and cloud infrastructure providers for hosting. These processors are contractually bound to protect your data.

GDPR (EU/EEA users): If you are located in the EU or EEA, you have the right to access, correct, or delete your personal data; the right to restrict or object to processing; and the right to data portability. To exercise any of these rights, contact chatter@surfbit.net. We will respond within 30 days. The lawful basis for processing your data is the performance of the contract between you and Surfbit AI (Article 6(1)(b) GDPR).

Data retention: We retain your account data for as long as your account is active. Upon account deletion we will remove your personal data within 30 days, except where retention is required by law.

Account deletion: You may request deletion of your account and all associated data at any time by contacting chatter@surfbit.net or using the delete account option in your dashboard settings.

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved by good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the competent courts of the Netherlands.

If you are a consumer in the EU, you may also have rights under applicable mandatory consumer protection laws in your country of residence that cannot be waived by contract.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where feasible, notify you by email. Continued use of the Service after updated Terms are posted constitutes your acceptance of the revised Terms.

Questions or concerns? Contact us at chatter@surfbit.net.